Exchange and return

Exchange and Return

Are you not satisfied with your order? We are very sorry about this and would like to hear what we can do to satisfy you.

You can return the order up to 30 days and we will ensure that the purchase amount is on your account within 1-3 working days after receipt of the return.

Easy returns in 3 simple steps:

Step 1: Contact us via to receive a return label.

Step 2: Send your order

Make sure you keep the Track & Trace code of the package. As a broadcaster you are responsible and we do not want any misunderstandings to arise.

Step 3:  Let us know that the return has been sent with the T&T as proof and receive the purchase amount on your account

Once we have received the package, we will ensure that the purchase amount is returned to your bank account within 1-3 working days.

Please note: do not buy shipping labels from a carrier yourself, these will not be reimbursed by us.


  • Return the items including all accessories, unused and as much as possible in the original packaging.
  • If a product is nevertheless contaminated or damaged, our specialists will assess whether a reduction in value is charged for the damage or contamination.
  • If the product has been put into use and a defect has arisen within 30 days, we reserve the right to repair.
  • You will receive the purchase amount back within 14 days after we have received the returned item via the payment method chosen at the time of purchase. Any delivery and return costs will be deducted from this.

You have the right to withdraw from the contract within 14 days without stating reasons. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the good. In order to exercise the right of withdrawal, you must inform us of the withdrawal by means of an unambiguous statement (e.g. in writing, by post, fax or e-mail). You can use the model withdrawal form click here , but you are not obliged to do so. To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of the revocation

If you revoke the agreement, you will receive all payments that you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a method of delivery other than the cheapest standard delivery offered by us) without delay and in any case no later than 14 days after we have been informed of theyour decision to withdraw from the contract will be refunded to us. If you only return part of your order, the delivery costs will not be refunded. We will refund you with the same payment method with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such reimbursement. We may withhold reimbursement until we have received the goods back or you have demonstrated that you have returned the goods, whichever comes first. You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you informed us of the decision to withdraw from the agreement. You are on time if you return the goods before the period of 14 days has expired. The direct costs of returning the goods are for your account.

Return address:

Nancy HomeStore

Goudstraat 65

2718 RD Zoetermeer